Term and Conditions

1. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes and legitimate shopping needs
• Maintain the confidentiality of your account credentials
• Not attempt to undermine the security or functionality of our website
• Comply with all applicable local laws regarding online purchases
• Ensure you are of legal age to form binding contracts in your jurisdiction

2. Products and Services Description

Product Range

We specialize in high-quality wigs and hair accessories, including:

• Length Variations: 8-12 inch, 14-16 inch, and 18-26 inch collections
• Premium Brands: Alexander, Amore, Aspen, Belle Tress, Bobbi Boss, Dream USA, and more
• Specialty Items: Costume wigs, clip-in extensions, and hair accessories
• Value Options: Clearance items and best sellers

Product Information

We strive to provide accurate product descriptions, colors, and images. However, slight variations may occur due to monitor settings and natural hair characteristics. Please refer to our color rings and detailed specifications when available.

Service Area

We ship worldwide except to certain Asian countries and remote regions. By placing an order, you confirm that your location is within our service area.

3. Order and Payment Terms

Order Process

• All orders are subject to product availability and payment verification
• You will receive order confirmation via email upon successful payment
• We reserve the right to cancel any order for reasons including but not limited to: pricing errors, suspicious activity, or quantity limitations

Pricing and Payment

• All prices are listed in US dollars unless otherwise specified
• We accept: Visa, MasterCard, JCB, and PayPal
• Payment is processed at time of order confirmation
• Sales tax will be applied where required by law

Shipping Information

• Processing Time: 1-2 business days after payment confirmation
• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)
• Delivery times are estimates and may vary due to customs processing and local conditions

4. Returns and Exchanges

Return Policy

We accept returns and exchanges within 15 days of delivery date. To be eligible:

• Items must be in original, unused condition with all tags attached
• Wigs must not have been styled, cut, or altered
• All security tags must remain intact
• Original packaging and receipt must be included

Non-Returnable Items

• Clearance items (all final sale)
• Accessories (color rings, hair tools, care products)
• Clip-in hair extensions
• Costume wigs from California Costume Wigs and Characters collections
• Any products with removed security tags or signs of wear

Return Process

1. Email [email protected] within 15 days of receipt
2. Include your order number, product details, and reason for return
3. Wait for return authorization and instructions (1-2 business days)
4. Ship items to: 1610 Post Farm Road, Atlanta, US 30337

Refunds and Exchanges

• Refunds are processed to original payment method (5-10 business days for credit cards, 3-5 days for PayPal)
• Original shipping fees are non-refundable
• Return shipping costs are customer’s responsibility unless due to our error
• Exchanges available for different lengths, colors, or comparable brands

5. Intellectual Property

All content on this website, including but not limited to text, images, logos, product descriptions, and branding, is the property of Best Wig Outlet Store or our suppliers and protected by international copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

6. Limitation of Liability

Best Wig Outlet Store shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Delivery delays due to circumstances beyond our control (customs, weather, carrier issues)
• Minor color or texture variations in natural hair products
• User error in styling, maintenance, or care of products
• Damages resulting from improper use or alteration of products

Our total liability for any claim shall not exceed the purchase price of the product in question.

7. Privacy and Data Protection

We respect your privacy and protect your personal information in accordance with our Privacy Policy. We collect only necessary information to process your orders and improve your shopping experience. We do not sell or share your data with third parties for marketing purposes.

8. Governing Law

These terms and conditions are governed by the laws of the State of Georgia, United States. Any disputes shall be resolved in the courts of Fulton County, Georgia.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.