Our Commitment to Your Satisfaction

At Best Wig Outlet Store, we understand that finding the perfect wig is as important as ensuring your complete satisfaction. Just as we carefully curate our collections—from our bestselling 14-16 inch styles to our stunning 18-26 inch statement pieces—we’re equally dedicated to providing a seamless returns and exchanges experience. Your trust is our priority, and we stand behind the quality of every Alexander, Belle Tress, and Bobbi Boss wig in our inventory.

Return & Exchange Timeframe

We gladly accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your new hairpiece meets your expectations.

Eligibility Requirements

  • Items must be in original, unused condition with all original tags and packaging
  • Wigs must not have been styled, cut, or altered in any way
  • All security tags must remain intact and attached
  • Original purchase receipt or order confirmation is required

Non-Returnable Items

To maintain hygiene standards and product integrity, the following items cannot be returned or exchanged:

  • Clearance Items – All clearance products are final sale
  • Accessories – Including Color Rings, hair tools, and care products
  • Clip-in Hair Extensions – Due to hygiene considerations
  • Costume Wigs – From our California Costume Wigs and Characters collections
  • Any products with removed security tags or showing signs of wear

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

  • Your order number
  • Product name and brand (e.g., “Amore 16-inch layered bob”)
  • Reason for return or exchange
  • Whether you prefer an exchange or refund

Step 2: Receive Authorization & Instructions

Within 1-2 business days, our customer service team will email you:

  • Return authorization number
  • Prepaid shipping label (for US customers)
  • Detailed packing instructions
  • Return address: 1610 Post Farm Road, Atlanta, US 30337

Step 3: Package and Ship Your Return

Please ensure:

  • All original packaging and tags are included
  • The item is securely packed to prevent damage during transit
  • Your return authorization number is clearly visible on the package
  • For international returns, we recommend using a trackable shipping service

Step 4: Processing Your Return

Once we receive your return:

  • We’ll inspect the item within 2-3 business days
  • You’ll receive email confirmation of approval/denial
  • Approved refunds will be processed to your original payment method
  • Exchanges will be shipped via your original shipping method

Refund Timeline & Methods

We process refunds using your original payment method:

  • Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return approval
  • PayPal Payments: 3-5 business days after return approval
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchange Options

Prefer a different style? We offer exchanges for:

  • Different length within the same brand (e.g., 8-12 inch to 14-16 inch)
  • Alternative color from the same collection
  • Different brand with comparable pricing
  • Price differences will be refunded or charged accordingly

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Dear Best Wig Outlet Store Customer Service,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Product Name: [Product Name and Brand]
Reason for Return/Exchange: [Please describe reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Additional Comments: [Any other relevant information]

Please provide return instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Phone Number]

Need Assistance?

Our customer service team is here to help you with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Response Time: 1-2 business days

Store Address: 1610 Post Farm Road, Atlanta, US 30337

Thank you for choosing Best Wig Outlet Store. We’re committed to ensuring your complete satisfaction with every purchase, just as we’re dedicated to protecting your privacy and providing exceptional quality wigs and hair accessories.