Welcome to Best Wig Outlet Store! We’re here to help you find the perfect wig and answer any questions you may have about our products, services, and policies. Below, we’ve compiled a list of common queries to ensure your shopping experience is seamless and enjoyable.

Product Information

1. What types of wigs do you offer?

We provide a wide range of wigs to suit every need, including:
  • 14~16 inch: Perfect for everyday wear, offering a natural and versatile look.
  • 18~26 inch: Dramatic and long styles for special occasions or bold statements.
  • 8~12 inch: Shorter styles for a chic and easy-to-manage option.
  • Costume Wigs: Ideal for cosplay, parties, and themed events.
  • Clip-in Hair Extensions: Quick and easy way to add volume and length.
Our brands include Alexander, Amore, Aspen, Belle Tress, Bobbi Boss, and more, ensuring high quality and variety.

2. How do I choose the right wig size?

Most of our wigs are designed to fit average head sizes. If you’re unsure, refer to our size guide on product pages or contact us at [email protected] for personalized assistance.

3. Do you offer color rings or samples?

Yes, we have Color Rings available to help you match shades accurately. Check the “Color Rings” section in our menu to order.

4. Are your wigs suitable for hair loss solutions?

Absolutely! Many of our wigs are designed for individuals experiencing hair loss, offering comfort, realism, and confidence. Brands like Belle Tress and Alexander are popular choices for medical hair loss.

Ordering & Account

1. How do I place an order?

Simply browse our website, select your desired products, and proceed to checkout. You’ll need to provide shipping details and payment information. If you encounter any issues, email us at [email protected].

2. Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placement. Contact us immediately at [email protected] with your order number, and we’ll assist you.

3. Do I need an account to shop?

No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout in the future.

Payment Methods

1. What payment options do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information safe?

Yes, we use encrypted payment gateways to protect your data. We do not store your payment details on our servers.

3. Why was my payment declined?

This could be due to insufficient funds, incorrect card details, or issues with your bank. Double-check your information or try an alternative payment method. If problems persist, contact your bank or reach out to us.

Shipping & Delivery

1. Where do you ship?

We ship worldwide! However, we’re currently unable to deliver to some Asian countries and remote regions due to logistical constraints. If you’re unsure about your location, contact us before ordering.

2. What are your shipping options?

We offer two main methods:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after shipment. Ideal for prompt delivery.
  • Free Shipping: Via EMS for orders of $50 or more, delivered in 15-25 days after shipment. Great for budget-friendly shopping.
Note: All orders require 1-2 business days for processing in our Atlanta-based facility before shipment.

3. How can I track my order?

Once your order ships, we’ll email you tracking details. You can use these to monitor your package’s journey to your doorstep.

4. What if I need my order by a specific date?

We recommend choosing Standard Shipping and ordering well in advance. For urgent needs, email us at [email protected], and we’ll do our best to accommodate you.

Returns & Exchanges

1. What is your return policy?

We accept returns within 15 days of delivery. Items must be unused, in original packaging, and with tags attached. Please contact us to initiate a return.

2. How do I return an item?

Email us at [email protected] with your order number and reason for return. We’ll provide instructions and a return address. Note: Return shipping costs are the customer’s responsibility unless the item is defective.

3. Can I exchange a wig for a different size or color?

Yes, exchanges are subject to availability. Contact us within 15 days of delivery, and we’ll guide you through the process.

4. What if my item arrives damaged or defective?

We apologize for any inconvenience! Contact us immediately with photos of the damaged item, and we’ll arrange a replacement or refund.

Contact & Support

1. How can I contact customer service?

Email us at [email protected] for any queries. Our team based in Atlanta, US, is here to help!

2. What are your business hours?

Our customer service team operates during standard business hours (EST). We aim to respond to all emails within 24-48 hours.

Thank you for choosing Best Wig Outlet Store! We’re dedicated to providing you with high-quality wigs and exceptional service. If you have any further questions, don’t hesitate to reach out—we’re here to make your hair transformation journey smooth and confident.